Return & Refund Policy
At WITH U BEAUTY, we are committed to delivering high-quality products that you'll love. Due to the hygienic nature of cosmetics and personal care products, certain items cannot be returned once opened or used.
Please read our Return & Refund Policy carefully before placing your order.
Can I Return a Used Product?
No.
Due to hygiene and safety reasons, we do not accept returns or provide refunds for products that have been opened, used, tested, or swatched, unless the product is found to be damaged, defective, or incorrect upon delivery.
Can I Return a Product If I Don't Like the Shade, Colour, Fragrance or Texture?
No.
Returns or refunds cannot be provided due to personal preferences, including but not limited to:
- Shade or colour preference
- Fragrance preference
- Texture preference
- Change of mind
- Personal expectations after purchase
We encourage you to carefully review product descriptions, ingredient lists, and shade references before placing your order.
Which Products Are Eligible for Return?
Returns are accepted only if:
- You received a damaged product.
- You received a defective product.
- You received an incorrect product.
To request a return, please contact us within 48 hours of delivery.
Requests received after this period may not be eligible for return, replacement, or refund.
To help us verify transit damage quickly, we strongly recommend recording an unboxing video while opening your package. While an unboxing video is not mandatory, it helps us process claims faster. If one is unavailable, we may request additional information to verify your claim.
Non-Returnable Products
The following products are not eligible for return or refund:
- Opened, used, or swatched products
- Products damaged after delivery due to misuse, mishandling, or improper storage
- Products purchased during sale, clearance, promotional offers, or special discounts
- Products returned without their original packaging, labels, or invoice (where applicable)
Skin Sensitivity & Allergic Reactions
Every individual's skin is unique.
We recommend performing a patch test before using any cosmetic product.
As skin types and sensitivities vary from person to person, refunds or exchanges cannot be provided for individual allergic reactions, irritation, or skin sensitivity unless the product is found to be defective or non-compliant with applicable quality standards.
How Do I Request a Return?
If your order is eligible for a return, please follow these steps.
Step 1
Email us at support@withubeauty.in within 48 hours of delivery.
Please include:
- Order Number
- Reason for the return request
- Clear photographs of the product
- Photographs of the outer packaging
- Unboxing video (if available)
Step 2
Once your request is reviewed and approved, our team will arrange a pickup from your original delivery address wherever pickup service is available.
Please ensure that the product is:
- Unused
- Unopened
- In its original packaging
- Accompanied by all labels, accessories, and invoice (where applicable)
Step 3
Once the returned product reaches our warehouse, it will undergo a quality inspection.
If approved, we will initiate a replacement or refund.
Products returned in used, damaged, incomplete, or non-eligible condition may not qualify for a refund and may be returned to the customer.
Return eligibility will be determined after inspection by our Quality Assurance team.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@withubeauty.in.
Please provide:
- Order Number
- Clear photographs of the product
- Photographs of the outer packaging
- Unboxing video (recommended)
After verification, we will provide either:
- A replacement of the same product, or
- A full refund
Replacements are only available for the exact product originally ordered. Shade changes, fragrance changes, or product substitutions cannot be accommodated.
WITH U BEAUTY will bear the return shipping cost for all approved damaged, defective, or incorrect product claims.
Refund Process
Prepaid Orders
Approved refunds for prepaid orders will be initiated to the original payment method within 5–7 business days after approval.
The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.
Cash on Delivery (COD) Orders
For Cash on Delivery orders, approved refunds will be processed via UPI or bank transfer after receiving the necessary payment details from the customer.
Non-Refundable Charges
The following charges are non-refundable:
- Original shipping charges
- Cash on Delivery (COD) charges
- Gift wrapping charges (if applicable)
- Additional service fees (if applicable)
Return & Refund Timeline
Once the returned product reaches our warehouse, returns and refunds are generally processed within 10–15 business days, subject to successful quality inspection.
Processing timelines may be extended due to unforeseen circumstances beyond our reasonable control, including courier delays, public holidays, natural disasters, strikes, or government restrictions.
Exchange Policy
We do not offer exchanges based on personal preferences such as shade, fragrance, colour, texture, or change of mind.
Exchanges are available only if:
- The product is damaged.
- The product is defective.
- The wrong product was delivered.
Approved exchanges will only be made for the same product originally ordered.
Order Cancellation
Once an order has been successfully placed, we begin processing it as quickly as possible. Therefore, cancellation requests cannot be guaranteed.
If your order has not yet been packed or dispatched, you may email us at support@withubeauty.in with your cancellation request. We will review your request and, at our sole discretion, may approve the cancellation.
Once an order has been packed or dispatched, it cannot be cancelled.
If a cancellation request is approved, refunds for prepaid orders will be initiated to the original payment method within 5–7 business days.
Refused Deliveries
Customers who refuse delivery without a valid reason may not be eligible for Cash on Delivery (COD) on future orders.
Consumer Rights
Nothing in this Return & Refund Policy limits or excludes any rights available to consumers under applicable Indian consumer protection laws.
Need Help?
If you have any questions regarding returns, refunds, cancellations, or your order, please contact us.
WITH U BEAUTY
Email: support@withubeauty.in
Customer Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM